Arihas Concierge
Customer Care & Policies
Our premium brand promises, commitments, and terms designed to ensure a seamless experience.
Privacy Policy
Last Updated: June 2026Policy Highlights
- ✦Your personal data is fully encrypted and never sold to third parties.
- ✦Logistics partners receive only delivery details necessary for fulfillment.
- ✦Payment transactions are handled securely by Razorpay; we do not store card details.
- ✦You have the right to request deletion or export of your personal information.
At Arihas Jewellers, we hold the trust and privacy of our clients in the highest regard. This Privacy Policy outlines how we collect, store, utilize, and protect your personal information when you visit our online boutique or purchase our fine jewellery.
1. Information We Collect
To provide you with our signature bespoke services and secure transactions, we collect the following:
- •Identity & Contact Details: Name, billing address, delivery address, phone number, and email.
- •Transaction & Payment Details: Items purchased, total invoice value, and preferred payment mode. Note: Payment cards and UPI accounts are processed securely via PCI-DSS compliant third-party gateways (e.g. Razorpay). Arihas never stores your full card credentials or PINs.
- •Technical Details: IP addresses, browser types, and usage statistics gathered via cookies to optimize site navigation.
2. How We Use Your Data
Your information is processed for specific, lawful purposes:
- •Fulfillment: To manufacture, package, and deliver your fine jewellery securely.
- •Concierge Support: To address inquiries, support tickets, and request returns or exchanges.
- •Exclusive Previews: With your consent, we send updates regarding limited-edition releases, custom jewelry exhibitions, and special events.
3. Sharing Information with Trusted Partners
We do not sell, lease, or distribute your personal details to advertising agencies or outside marketers. Information is shared only with vital providers:
- •Logistics (Shiprocket & BlueDart): Only names, contact details, and addresses are shared to facilitate signature delivery.
- •Payment Gateways (Razorpay): Strictly transaction metadata is transmitted for double-factor authentication and payment processing.
4. Security of Your Data
Arihas online services employ industry-standard Secure Sockets Layer (SSL) encryption, firewalls, and token-based databases. Physical storage centers housing administrative systems are protected by biometric credentials and 24/7 security. While we maintain absolute diligence, we encourage clients to maintain strong password credentials for their accounts.
5. Client Rights
As an Arihas client, you have the right to request a digital record of all information we maintain on your behalf, propose corrections to outdated shipping addresses, or request the immediate deletion of your boutique user account. Please contact our privacy team at privacy@arihas.com for requests.